With the steady development of Chery's international market, its overseas after-sales service level has been improved constantly. To offer customers first-class after-sales services, keep enhancing customer satisfaction, and practice training by competition, Chery has held an after-sales service skill competition worldwide. In August coinciding with the Rio Olympic Games, with the athletic spirit of forging ahead, Chery held intense trials in eight competition areas across the world. Through fierce competitions among the contestants from Iran, Russia, Malaysia, Venezuela, Chile, Colombia, Brazil and Argentina, 16 contestants are qualified for the upcoming final to be held in Luoyang, China in October 2016.
As the second after-sales service skill competition of Chery International, since the kickoff of the trials, the competition has drawn wide attention from international partners and after-sales service elitists who scrambled to sign up for the competition. In Russia where the competition made its debut, a preliminary trial was held in an innovative form of online audition, the top 25 of the 67 dealers involved were selected, and the last trial was held in Moscow to select the champion and runner-up for the final. In Iran, Chery's joint venture-MVM invited a total of 100 dealers for trials, urging the contestants to try hard to improve their maintenance and service level. In Malaysia, Lin Qianyuan, Deputy President of Chery's joint venture in Malaysia, led the formulation of incentive mechanisms at all levels to boost the contestants' initiative, setting off a fever of service competition in Malaysia. In Venezuela, through rigorous assessment such as theoretical test, manual removal and refitting capability, electrical troubleshooting, emergency handling and operation skill standardization, the champion and runner-up were selected for the final. The exciting competition also took place in markets such as Chile, Colombia, Brazil and Argentina, further showing Chery's attention to international after-sales service talent and talent training.
Through level-by-level trials, the champions and runners-up standing out in the eight competition areas will compete in the final at Chery's headquarters. In a period of time to come, the 16 contestants will be trained intensively by the professional mentors from Chery's headquarters to meet the challenge with higher skills.
Since its establishment, Chery has persistently offered customers quality services to make all owners enjoy a pleasant driving life. The competition this year not only gave the after-sales service staff of Chery International a chance to learn from each other and make improvement, but also showed Chery's persistence in implementing the service concept that “Customer First Service Foremost". Let's look forward to the impressive performance of the international contestants in the final in October.